Privacy policy

At Fervik.shop, we respect customer privacy and understand the importance of protecting personal information. This Privacy Policy explains how we collect, use, store, and protect information when customers visit our website, purchase bathroom accessories, or communicate with our team.

1. Information We Collect

We may collect information necessary to provide shopping services, including:

Personal Information

When customers place orders, we may collect:

  • Full name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Phone number;
  • Payment information processed through secure payment providers.

Technical Information

When visitors browse our website, we may automatically collect:

  • IP address;
  • Browser type;
  • Device information;
  • Website interaction data;
  • Pages visited;
  • Shopping preferences.

2. How We Use Information

Fervik.shop may use customer information to:

  • Process and fulfill orders;
  • Arrange product delivery;
  • Provide order confirmations;
  • Send shipping updates;
  • Respond to customer inquiries;
  • Improve website functionality;
  • Prevent fraudulent activities;
  • Maintain transaction records;
  • Improve product selections.

3. Payment Security

Fervik.shop does not store complete payment card information.

Payment transactions are processed through secure third-party payment providers that use appropriate security measures to protect financial information.

4. Cookies and Similar Technologies

We may use cookies and related technologies to:

  • Remember customer preferences;
  • Improve website navigation;
  • Analyze website performance;
  • Enhance customer shopping experiences.

Customers may manage cookie preferences through browser settings.

5. Information Sharing

Fervik.shop does not sell customer personal information.

We may share necessary information with trusted service providers, including:

  • Payment processors;
  • Shipping carriers;
  • Website hosting providers;
  • Customer support services.

These providers only receive information necessary to perform their services.

6. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, misuse, disclosure, or alteration.

Kentucky’s Consumer Data Protection Act provides certain rights for eligible consumers regarding personal data, including access, correction, deletion, and obtaining portable copies of personal information where applicable.

7. Consumer Privacy Rights

Eligible customers may request:

  • Confirmation of personal data processing;
  • Access to personal information;
  • Correction of inaccurate information;
  • Deletion of certain personal data;
  • Portable copies of personal information.

Privacy requests may be submitted through:

Email: [email protected]

8. Children's Privacy

Fervik.shop does not knowingly collect personal information from children in violation of applicable privacy laws.