Refund policy

Website: https://www.fervik.shop/

At Fervik.shop, we believe that everyday routines deserve thoughtful details. Our collection of soap dishes and mouthwash cups is designed to bring cleanliness, organization, and a refined touch to bathrooms and personal spaces. We carefully select products that combine practical functionality with modern household aesthetics, helping customers create comfortable and organized environments.

We understand that purchasing home-use products online requires confidence and clarity. This Return and Refund Policy explains the conditions, procedures, and requirements for returns, replacements, and refunds for purchases made through Fervik.shop.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, the following requirements must be met:

  • The product must be unused and remain in its original condition.
  • Soap dishes, mouthwash cups, and related bathroom accessories must be clean, intact, and free from signs of use.
  • Products must include original packaging, labels, accessories, and included components whenever applicable.
  • Customers must provide valid proof of purchase, including an order number or purchase confirmation.

Because bathroom products are intended for personal household use, customers should carefully inspect items before placing them into daily use.

2. Product Condition Requirements

Fervik.shop carefully prepares every order before shipment. Customers acknowledge that household products may have natural manufacturing characteristics, including:

  • Slight differences in color caused by lighting or device displays;
  • Minor variations in surface texture or finishing;
  • Small differences caused by manufacturing processes;
  • Natural characteristics of different materials.

These variations are considered normal and do not necessarily indicate a product defect.

3. Non-Returnable Items

Returns may not be accepted for:

  • Products returned after the 30-day return period;
  • Items that have been used, installed, filled, washed, or exposed to household substances;
  • Products damaged due to improper handling;
  • Items missing original packaging or accessories;
  • Products returned without prior authorization;
  • Final-sale items where restrictions are clearly disclosed.

4. Return Request Procedure

Customers requesting a return should contact our customer service team:

Email: [email protected]

Please provide:

  • Customer name;
  • Order number;
  • Product name;
  • Reason for return;
  • Photos or supporting details if the item is damaged or defective.

Our customer service team will review the request and provide return instructions after approval.

Customers should not send items back before receiving return authorization. Unauthorized returns may result in delays or may not qualify for refund processing.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The incorrect product was delivered;
  • The item arrived damaged;
  • The product has a confirmed manufacturing issue.

If Fervik.shop determines that the issue resulted from our fulfillment process, we will review the situation and provide an appropriate resolution.

6. Refund Processing

After receiving returned products, Fervik.shop will inspect the item condition.

If the return is approved:

  • Refunds will be issued to the original payment method.
  • Refund processing will begin within a reasonable business timeframe.
  • Customers should allow additional processing time depending on their bank or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from an error caused by Fervik.shop.

7. Damaged, Defective, or Incorrect Orders

Customers should inspect packages immediately after delivery.

If your order arrives with:

  • Broken or damaged products;
  • Incorrect items;
  • Missing components;
  • Manufacturing defects;

please contact us within 7 days after delivery.

Please include:

  • Order number;
  • Description of the issue;
  • Clear photographs of the product and packaging.

Our team will carefully review the situation and provide a suitable solution.

8. Exchanges

Customers may request exchanges by contacting our support team.

Exchange approval depends on:

  • Product availability;
  • Condition of returned merchandise;
  • Reason for exchange.

Customers should wait for confirmation before returning any product.

9. Kentucky Legal Compliance

This Return and Refund Policy is governed by applicable laws of the Commonwealth of Kentucky. Fervik.shop is committed to maintaining transparent and fair customer service practices consistent with applicable consumer protection requirements, including Kentucky consumer protection standards.